Free Returns and Exchanges

Thank you for choosing SHIMANO cycling gear! 
We want every cycling enthusiast to shop with confidence, which is why we offer a worry-free, complimentary return and exchange service.

**30-Day Free Return Guarantee**

You may request a free return or exchange within 30 days of the date you receive your items.

Free Returns
Free Exchanges
Size Exchange Support
Priority Handling for Quality Issues

Making your shopping experience easier and completely worry-free.

**Return and Exchange Conditions**

To ensure a smooth process, please verify that your items meet the following conditions:

Items must be in brand-new condition
Items must not have been used outdoors
Items must show no signs of obvious wear or damage
Original shoe boxes, hang tags, and accessories must be intact

If items do not meet these return and exchange conditions, we may be unable to process a refund or exchange.

**Free Size Exchange Service**

If the SHIMANO cycling shoes you purchased do not fit correctly, we offer a complimentary size exchange service!

Our customer service team can also provide professional sizing recommendations based on:

Foot length
Your standard shoe size
Your cycling discipline

**Quality Assurance**

If you receive:

The wrong item
An item with manufacturing defects
An item damaged during shipping

Please contact us within 48 hours of receiving your items and include relevant photos. We will prioritize arranging for:

A free replacement shipment
A free exchange
A full refund

**Refund Processing Time**

Once we have received your returned items and completed our inspection:

Refunds will be credited back to your original payment account
Funds typically arrive within 3–7 business days
No additional processing fees are charged
If you paid via Cash on Delivery (COD), please contact our after-sales customer service team!
**How to Request a Return or Exchange**

Please contact our customer service team and provide:

Your Order Number
Photos of the item(s) (if there is an issue)
The reason for the return or exchange

Our customer service team will assist you in completing the process as quickly as possible.

**Contact Us**

Email: dangthuythuy13065@gmail.com

Thank you for your support of SHIMANO.
We hope you enjoy a more professional and comfortable cycling experience! ⚡